Right to cancel is not 100%

March 2, 2010

A woman called me at the BBB a few weeks ago to complain that a dealer wouldn't take her new car back after she changed her mind about buying it. She thought she had three days in which to return it. That's a common misconception. Similarly, a store is not obligated to take an item back unless its refund policy says it will do so or the item is defective. Conversely, many people don't realize ...

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